Marketplace Terms

1. Marketplace Bookings and Payment Authorization

Services available through the HTD Marketplace are provided by independent Providers. When a user makes a booking, their payment card may be securely stored via HTD’s payment processor for the purpose of managing authorized charges. No charges are applied at the time of booking, unless the applicable booking terms clearly state otherwise and the user has authorized such a charge.

By making a booking, the user authorizes HTD and its payment processor to process charges in accordance with the terms disclosed and accepted during the checkout process. The storage of a payment method does not authorize the application of any fees or charges that have not been previously communicated.

2. Individual Bookings and Payment Processing

Charges for individual bookings are processed once the user confirms that the service has been completed, or automatically 48 hours after the Provider marks the service as finished—provided that this payment procedure was disclosed prior to the booking.

Canceling an individual booking less than 48 hours before the scheduled start time may result in a late cancellation fee of up to 25 USD, provided that such a fee and its associated conditions were clearly communicated prior to the confirmation of the booking.

3. Weekly Plans and Cancellations

The total cost for weekly plans is charged at the time the Provider accepts the plan, provided that the total price and payment terms have been communicated before the user commits to the plan.

Users may cancel a weekly plan at no cost before it is accepted by the Provider. Once accepted, cancellations requested by the user generally do not entitle them to a refund, without prejudice to any provisions under applicable law or non-waivable consumer rights.

Individual visits may be rescheduled at no additional cost, provided the request is made at least 24 hours before the scheduled service date; this is subject to availability and any specific conditions applicable to that service.

4. Cancellations by the Provider and Service Credits

If a Provider is unable to deliver a service for which the user has paid, HTD may issue a credit for a future eligible booking of the same service, rather than providing a cash refund—except in cases where applicable law requires a refund or where otherwise approved under HTD’s policies.

Credits are valid for 90 days from the date of issuance, to the extent permitted by applicable law. Any restrictions or expiration dates for such credits must be clearly communicated to the user.

If a user reports an issue with a booking, HTD may review the circumstances and, where appropriate, reduce or cancel the charge, issue a credit, or take other reasonable corrective measures.

5. Tips

Tipping is optional and separate from the price of the service. Where the option to tip is available, the user will be informed of the tip amount before confirming payment. Subject to applicable payment processing requirements, the full amount of the tip goes to the Provider or service professional.

6. Provider Responsibilities

Providers are responsible for delivering the services they have agreed to provide with due diligence and in accordance with the terms of service and applicable law.

Providers may not impose charges that have not been previously disclosed, modify prices that have already been confirmed without authorization, or unilaterally alter the payment, cancellation, or credit policies published by HTD.

7. Complaints and Disputes

Users must report any issues related to a service through HTD’s support channel. HTD may review relevant booking information, request details from the parties involved, and take reasonable measures to resolve complaints.

This review process does not negate or restrict any rights or remedies that may be available to users under applicable law.

8. Amendments to These Terms

HTD may update these terms by providing notice via the platform (Marketplace) or by any other reasonable means.